FAQs

In order for the people living in your home to receive associate member privileges, their full names must be included on your census form. 

A copy of the deed listing all of the names must be presented to substantiate membership/associate membership privileges.  Only one name and address can be on record for billing purposes. 

In case of an emergency, some members prefer to provide the office with additional contact information. 

Yes. The top part of the census form needs to completely filled out by each member/account to ensure that the Association has accurate and updated information. You do not need to fill out the lower portion if you are not registering vehicles or renewing gate cards. 

A new vehicle can be added to your census form by providing the office (in person or by email), with a copy of the current registration showing the member, associate member, or tenant's name as the owner.  A gate card can be purchased and activated using a temporary tag,  but the member must provide the license plate number to the office within a week of the tag's expiration date. 

In this case, the current registration must be presented showing that it is in the company's name. Additionally, a letter is required from your employer (on letterhead) stating that you are permitted to drive this vehicle home and that you are the only driver of this vehicle. 

A member living in Cinnamon Lake may register all of their vehicles the same way as everyone else. For additional cards, a copy of the deed must be presented with the names listed.  One gate card can be purchased or renewed (with current registration) for each name listed that does not reside in Cinnamon Lake.  If there are multiple vehicles that might be used, they must follow the registration criteria and should all be listed, but only one gate card will be issued or renewed per name.

If you will be using a rental vehicle, you will need to contact the office by phone or email, info@cinnamon-lake.com and provide the rental vehicle information. 

The office will be unable to issue or renew gate cards for any vehicle not currently registered to a member, associate member, or tenant.

 Yes. Everyone living in your home should be included on your census form.  To register their vehicles with Cinnamon Lake, their name must appear on the vehicle registration form. 

Gate cards are a member privilege only.  Anyone that doesn't fall within the definition of member, associate member or tenant is required to enter Cinnamon Lake as a guest at the front gate.  

Because all committees are an extension of the CLA Board and under their direction, all active committee members shall be in good standing. Any such issue should be brought to the committee leader's attention so that it can be properly addressed. 

The Cinnamon Lake Board has heard from some of our members a concern about someone taking pictures of cars within the community.  To start with, he is part of the CLA staff and a retired law enforcement office, getting comfortable with a recently purchased radar device.

As it was mentioned in the May Water's Edge, last month's Coffee and Conversations meeting and a previous board meeting, we are taking steps to get the speeding issue under control.  It is and always has been about the safety of our members using our roads. 

Once we get comfortable with this new technology, we will be employing it throughout the community and at random times, to capture on radar those individuals who drive too fast and endanger our members. Unlike law enforcement, we will not be stopping anyone. We will simply capture the speed, vehicle and driver and issue them a violation letter through the mail.  We will continue to have the Sheriff's department patrol our community as they always have, to ensure our member's safety. 

This is an additional measure being taken to reduce the safety issues within our community. Speeding within CLA is a violation of the Declarations and has a documented fine associated with it. The use of this newer technology provides additional evidence needed to enforce speeding violations.  We have heard from many members that we needed to do something to reduce this issue, without causing damage or wear and tear to our member's vehicles. 

Yes, as long as you are a member or an associate member. Cinnamon Lake permits only non-gas motors with a 5 HP limit on our lake. All watercraft must register with a gate attendant upon entering. There is a 14-day quarantine requirement for all watercraft. ALL watercraft is strictly prohibited from entering through the members-only back gate.

An OMV is an Other Motorized Vehicle. It is usually referred to as a recreation vehicle, which would include golf carts, ATVs, minibikes, Razors, side by sides, etc. 

We have had an ATV/golf cart etc. policy for years, which required your lot number on the vehicle for identification purposes along with operational rules. We have expanded the requirements due to an increase in the number of vehicles present in the lake, and an increase in complaints regarding misuse. 

If you are registering by December 31, 2020, you will need to fill out the form mailed to you in your November LORCO bill (if you own a home in Cinnamon Lake) and return it to the office by December 31, 2020. The office will issue you a registration sticker and a yearly use sticker for your vehicle in January 2021. After that time, or if you are a lot owner, fill out the form OMV FORM AND POLICY  , file it with the office, and purchase an OMV registration sticker for $25. In addition, there is a yearly use sticker that must be purchased every year. The current annual cost is $15. 

You will need to register it as an OMV with the Cinnamon Lake office, and follow that policy.  It should also be listed on your census form if it has a state issued license plate and it may enter through our gates. If you would like to use a gate card, you are required to purchase a separate card for this vehicle. 

Gate cards will not be issued or renewed for any vehicle without a state issued license plate.

Motorhomes would be included on the census form.

The funds generated from the new OMV registration are planned to go two places actually.  The first is to offset the costs for the replacement of of our current gate opening system via cards, to a new RFID technology.  The second place and long term use of these funds, will be used to cover the costs of additional night patrol hours during the summer months, when activity is at its highest.

Agreed.  Enforcement of this policy and sticker adherence will be through the same channels that boat registration and many other rules are enforced.  We rely on our members, neighborhood watch, board members, office and maintenance personnel, and our night patrol to keep an eye out for issues.  We are a gated community that relies on each other to protect this community.

Agreed.  The Board has taken another look at this issue and realized they did not make any class distinction within the definition for e-bikes.  To avoid an overly complicated rule, the OMV definition will be changed to exclude e-bikes at this time, and updated in January. Thank you for bringing this issue to our attention so we could correct our mistake.  

If you have a sewer emergency after hours, please call 419-853-9022.  You may need to leave a message.  However, someone will get back to you.

If you see a red light flashing on the any of the sewer lift stations, please contact the after hours emergency number - 419-853-9022. 

CLA no longer performs billing for LORCO. Please contact The West Salem Village Hall at 419-853-4809 for billing inquiries 

All money that is collected for the pool is recorded under Pool Income and is broken out according to category, i.e. pool passes, admission rates, pool snacks, etc. which is found on our financial report.  

You are required to fill out the new census form. All vehicles listed on your form MUST be currently registered in the owner's name(s), associate member's name, or a tenant's name. The office will not be able to renew any stickers that are not attached to a member's vehicle. One sticker per vehicle.  There is a yearly $5 renewal fee for each gate pass. Gate passes will not be renewed for any vehicle with incomplete information. 

Gate passes in the form of cards (sticker attached to card) are NOT registered to a vehicle and have a limit of TWO per member account. These cards are prohibited to be used by guests.

This is an entry system to replace the current gate cards. The RFID is a small sticker with an antenna on it that will be affixed to the vehicle windshield or headlight. When the member drives towards the entrance it will read the sticker antenna and automatically open the member gate.  It is no longer necessary to open your window for the system to register the RFID.

Each member account may have up to 2 RFID stickers in the form of a "card" (sticker placed on a card). This allows you to move between your existing vehicles, use a rental or a company vehicle, use any other form of transportation at your leisure. You have several combination options for how you receive your RFID gate pass. You may choose to have only cards, cards and stickers, stickers only etc. Please consult w/ the office and they will review the options you have based on your member account make up.

Cards are prohibited from being given to guests. 

Our current software system is outdated and unsupported. We can no longer get support help when it goes down. We are trying to move forward with our technology and have one software system to maintain instead of multiple systems. It will also help with easier access for our members. 

All member vehicles will have the RFID sticker on their vehicle(s) and as they drive up to the member side entrance there will be a scanner that reads the antenna on the sticker and automatically open the member gate. The RFID sticker will be placed on the drivers side of the vehicle(s) either on the windshield or headlight.

If you have a gate pass in the form of a card (sticker placed on card) you may use this pass as a member.

If you do not have a gate pass in card form, please contact the office to make arrangements for a temporary sticker. A deposit will be required for the temporary sticker. 

If you prefer to not have a card or temporary pass you can enter through the guest lane one of two way. You may check in with the attendant during staffed hours or enter your kiosk code after hours.

If you have a current gate card on your 2024 Census assigned to a vehicle, you will get a sticker for that vehicle. New RFID stickers will follow the current pricing for gate cards:

New --- $20.00

Reactivation for nonpayment---$15.00

Yearly renewal---$5.00

The current Kiosk is outdated and we are not able to get replacement parts. The software is still on a dial up system. The are times that the phone calls to the member are not going thru due to cell phone service.

The new kiosk will no longer make a call to the member. Instead the member will have to instruct the guest to enter their four digit address numbers and then the member's four digit current kiosk code. The guest gate will then open for the guest to enter.

The new gate sticker system switch over will begin on MONDAY, MARCH 10, 2025. Your current gate card(s) will no longer work. Please make sure you have your new RFID sticker(s) on your vehicle(s) or a card. (Only 2 cards per member account) The new kiosk will also be installed. Your guests will have to know your Cinnamon Lake address numbers. They must enter your four-digit Cinnamon Lake address numbers followed by your current four-digit Kiosk directory code. This new kiosk code will be eight digits long. The kiosk will no longer call your phone. Thank you for all your patience as we work to get the new system up and running. And for your continued patience. As with all new things, there may be "bugs" that need to be worked out. We are trying to make this transition as smooth as possible for all our members.

Simply put, all gate entry devices are gate passes. In the past we have had various forms of devices used as gate passes such as clickers and cards. Moving forward we have two gate pass forms. RFID stickers placed on the VEHICLE, and RFID stickers placed on a CARD. They both are the same sticker, just different places based on the policy and what the member account can have.